Shipping policy

Shipping
Will I be charged for shipping fees?
We charge shipping fees for all orders placed with a total order amount under €500,-. On all orders above €500,-, shipping fees are on us. Our shipping fees include handling, packaging and secured & registered shipment. This means the order needs a signature upon delivery. We ship all our orders secured and registered for both your and our convenience. 

What are the shipping fees?
Secured and registered shipment within the Netherlands: €15,-
Secured and registered shipment to all other countries are as followed:
Euro 1 zone*: €25,-
Euro 2 zone**: €30,-
Rest of the world: €35,-

Euro 1 zone*: Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and the Channel Islands), Sweden.

Euro 2 zone**: Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic, Albania, Andorra, Bosnia-Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, the Channel Islands, Kosovo, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus, Switzerland.

 

Can I purchase an order online and pick up in person?
Yes, this is possible. Please let us know you prefer to pick up your order by sending us an e-mail on info@etoileluxuryvintage.com or call us on (+310)20-3629002 (available daily between 12-6PM CET) right after you have placed the order, as we aim to ship your order as soon as possible. Please let us know which store you prefer to visit for pick-up.

What carrier(s) does l’Étoile use?
We mostly use PostNL (International Parcel Tracking) to ship our items. If you wish to use any other carrier, feel free to let us know as soon as you have placed the order by sending us an e-mail on info@etoileluxuryvintage.com or call us on (+310)20-3629002 (available daily between 12-6PM CET). Other options could be: DPD, DHL or UPS.

When will my item be shipped?
We aim to ship your order within 1 to 2 business days from the receipt of payment. Once the order has been shipped, you will receive a track & trace code via e-mail or SMS so you can track your order. If we ship with PostNL (International Parcel Tracking) you can track your order via this link with the track & trace code provided.

When will my order be delivered?
Delivery times are based on your location, weekends and holidays. We ship our items from Amsterdam, the Netherlands. Via this link you can see the estimation of transit time in days with PostNL (International Parcel Tracking). Bear in mind that local post companies might take longer to deliver your package.

What value do you declare on customs forms?
We love our international buyers! Unfortunately, we cannot lie on customs forms. We mark all of our customs forms as used items (not stating the brand), valued at the amount that you paid for it (minus shipping fees).

Do you combine shipping?
We are glad to help you save money by combining shipping for multiple items, and will wait to ship an item. Just send an e-mail to info@etoileluxuryvintage.com or call us on (+310)20-3629002 (available daily between 12-6PM CET) and ask us to hold the first order or item for you.

Do you ship to all countries?
We ship everywhere in the world!

Who is responsible for customs fees/taxes?
The buyer of the item is responsible for any customs duties or taxes that are applied by his/her country.

What happens if my order gets lost during shipment?
First of all, we’re very sorry this happened. If the shipment gets lost by our chosen carrier, we will start an investigation with the carrier. This normally takes up to 10 business days. Should the carrier confirm your order is lost, your order will be cancelled and you will receive a full refund.